Returns, Refunds & Cancellations
Last updated: 22 August 2026
We want you to be happy with your order. This page explains your legal rights and how to return something.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel most online orders within 14 days of receiving your goods, without giving a reason. The 14 days start the day after delivery.
Once you have told us you are cancelling, you have a further 14 days to return the goods to us.
Sealed consumable products
The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery. This applies to our ingestible products — oils, drops and gummies — once the seal is broken.
Unopened items with seals intact can be returned within the cancellation period as normal.
This does not affect your rights if an item is faulty, damaged or not as described.
How to cancel or return
- Email sales@cbdbloom.co.uk with your order number and the items you wish to return.
- We will confirm the return address and give you a returns reference.
- Send the goods back to us, keeping proof of postage.
Returns address: Stretford Road, Trafford, England, M16 9BE, United Kingdom
Return postage costs
If you are returning an item because you have changed your mind, you are responsible for the cost of return postage. Our standard return postage charge is £15. We recommend using a tracked service, as we cannot process a refund for goods that do not reach us.
If an item is faulty, damaged or was sent in error, we cover the cost of return.
Refunds
We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds are made to the original payment method.
Your refund includes the standard delivery charge you originally paid. If you chose a more expensive delivery option, we refund the standard rate. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the goods.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, if goods are faulty, not as described or not fit for purpose you may be entitled to a repair, replacement or refund. Contact us within 30 days of delivery with your order number and a photograph of the issue where possible.
Complaints
If you are unhappy with how a return has been handled, email sales@cbdbloom.co.uk and we will review it.
See also: Delivery & Shipping and our Terms & Conditions.